Call centers are not about mere telemarketing or extended support for business upsurge. They are also about strings attached mechanism which helps you to open the hallways of success for your business by reducing on-board costs and time.
The Mechanism of Call Centers:
Voice Service Bridge
The mechanism of call centres can be separated into 7 parts which are interdependent and interrelated
1) Centralized Information & Knowledge Encapsulation Mechanism: This mechanism enable call centres to compile new information in existing database for various functions and purposes. This help to enhance the performance level and increase organizational results.
2) Foolproof Institutional Mechanism: This helps contact centers to document the entire process according to the schedule while making all the necessary arrangements without ruffling the feathers.
3) Information and relationship management Mechanism: Call centres deploy exceptional voice operations and latest technologies to provide a full range of inbound or outbound services such as customer support, direct assistance, multi-lingual customer support and other services. This not only help a call center to develop external but to strengthen inter organizational relations as well.
4) Decision Making Process Mechanism: Call centres present internal job opportunities to their agents and employees so that, they could be involved in decision making process and join the Key Opinion Leaders of top management. The entire process is part of knowledge sharing which boosts the involvement of employees.
5) Training Center Mechanism: Call centres train their employees about the product or services they are going to talk about. They have quality assurance team which guarantees 100 percent desired result within the time and cost parameters.
6) Network Configuration Mechanism: This mechanism is entanglement of various relational networks which acts as a bridge between the IT configuration and human resources.
7) Job Mechanism: This process helps in establishing links between individual and organizational structure. It makes the employees more skillful, learned and help them bind with the purpose of value of organizations.
These mechanisms of call centers handle system capabilities, coordination capabilities and socialization capabilities and help to create a multi dimensional utopia environment to cater their clients in better and satisfied way!
Cyber Monday OBi100 VoIP Telephone Adapter and Voice Service Bridge 2011 Deals
Dec 01, 2011 23:03:00
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Cyber Monday OBi100 VoIP Telephone Adapter and Voice Service Bridge Feature
- Works with Google Voice for FREE calls to the USA and Canada to 2012 - Great international rates too!
- VoIP ATA and Gateway Supports Analog Line, GV and SIP Services; Callcentric, Sipgate, Vitelity, Voipms, etc
- Make free calls on the OBiTALK Network - Connect to other OBi Devices or use the free OBiON for iPhone application or OBiAPP for your PC
- Connect to other OBi Voice Service Bridges or use the free OBiON for iPhone application or OBiAPP for your PC
- Download Apps for PC, Speed Dial Up to 99 OBi Endpoints or Phone Numbers
Cyber Monday OBi100 VoIP Telephone Adapter and Voice Service Bridge Overview
The OBi100 has one phone port. It supports Google Voice, SIP & OBiTALK VoIP services. Use the OBi100 when you do not need an analog line to a traditional telephone network or service. The OBi100 is perfect for customers who do not have a traditional telco phone service and want the savings and simplicity of using a VoIP service for all their calls.SAVE NOW on Cyber Monday offers below!
Available In Stock. |
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Price : Click to Check Update Prices Please. |
